Product Information


Wall Mounted Furniture

+ Refund and Return Policy

NOTE: REFUNDS AND RETURNS ARE FOR PRODUCTS ONLY

We have a 30 day return policy, as long as the item is in new & unused condition. The buyer will still be responsible for original shipping cost and the cost to ship the piece back, unless we are at fault. We require a 15% restocking fee on all returned items. Unfortunately, we cannot accept returns on items that have been used or have had cats on them, for sanitary reasons. We also cannot accept returns on bridges and custom items. Please note that most of our items are custom so keep that in mind when purchasing our products.

Please return all items to:

7776 Clyde Park Ave SW Byron Center, MI 49315

Once we receive the items, they will be inspected within 1-3 days. If there are signs of use or if the items are returned damaged, our restocking fees may be higher.

If you’re having trouble installing your item and would like to return it, please contact us first. We’ll do our best to help coach you through installation.

If your items show up broken/damaged, please save the box and all packing material. Email us immediately with a description of the broken items and photos to file a claim with the shipping company. We may request a return of the broken item. Once we receive your inquiry we will immediately begin to work on a solution that will solve the issue.

All Refunds will be credited to your original method of payment. This can take up to 10 business days.

email: products@a1savannahs.com

+ Shipping Policy

Free Shipping on orders over $45 in the contiguous US via FedEx or USPS!

Indirect Signature on orders over $500 – We require FedEx to get an indirect signature (paper signed) on delivery for all orders over $500. This may affect delivery date of your package, so please let us know if you want the signature request turned off.

No Signature on orders under $500 – If you would like a signature added to a smaller order, please send us a message either before or within one day of ordering.

PO Boxes – Unfortunately, we are unable to ship large packages to PO boxes. Please provide us with a valid street address for delivery.

International Orders Only – There are no guarantees of a delivery date on International orders, as they all have to pass customs. Some countries will require local taxes/duties before they will deliver. These fees will be the customer’s responsibility.

+ Wait Times

Please keep in mind that if you order items with different shipping times, the order will be shipped out at the later date.

If you need your items shipped out at different times, you must pay separate shipping charges. To do this, just place two (or more) separate orders.

+ What if my studs are not spaced correctly?

Almost all of our shelves work with one bracket mounted into a stud and the other into drywall, with light duty drywall anchors, which are included. As far as cat hammocks and complexes, we’ve recently released a collection called The Cat Mod that works with studs spaced out at 16″ or 24″. If you’re interested in putting up a hammock complex, that’s the collection we would recommend using.

All of our pieces would work with 24″ (or any other width) studs, but please let us know in the order comments, so that we can make any adjustments we need to.

Prices listed on our site are for 16″ studs. We do have an extra fee for making some of our products at a different stud spacing than 16″.

+ What if I have no studs?

If you don’t have studs available, there are other possibilities, like toggle bolts and self-drilling toggle anchors. We’ve just recently started suggesting self-drilling toggle anchors and we love the new option. They are much easier to install than regular toggle bolts.

+ What supplies will I need to mount the shelves?

You will need a stud finder, a pencil, a level, and a drill with a 7/64″ bit and a Phillips head screwdriver bit to mount the pieces. For pieces that use drywall anchors, you will also need a hammer and a 3/16″ drill bit.

+ Do the shelves come with mounting equiptment?

All of our pieces come with screws, light duty drywall anchors and brackets attached. (Except for our cat bridge; because it typically sits at a doorway, we don’t know where the studs are, so we include brackets but do not attach them.)

+ Why are the brackets on top of the pieces?

The brackets we use are designed to be installed on the tops of our pieces. This way, when weight is applied to the pieces, they’re pushed toward the wall, whereas if we put them on the bottoms, the weight would pull them away from the wall.

+ Can you mount into brick or concrete?

The brackets we use are designed to be installed on the tops of our pieces. This way, when weight is applied to the pieces, they’re pushed toward the wall, whereas if we put them on the bottoms, the weight would pull them away from the wall.

+ I can't find the Mounting Instructions

All pieces come with mounting instructions. If for some reason you can not find them please email us and we would be happy to send them to you.

products@a1savannahs.com

+ How much weight can the shelves hold?

All of our wooden pieces are incredibly sturdy, and have each been weight tested at 85 lbs. Our fabric sections fluctuate in what they can handle, depending on the length of the sections. Our 16″ sections have been tested to hold 85 lbs. Longer sections like the 32″ spans, have been tested at 65 lbs.

We use corner braces for brackets that are attached from the top, so that when weight is applied, it pushes the shelf tight against the wall. This creates a very sturdy hold. Our pieces do need to have at least one of the brackets mounted into a stud. If you don’t have studs available or they do not line up right, then you can mount using #8 x 2-1/8″ toggle anchors into drywall.

+ Wait Times

Please keep in mind that if you order items with different shipping times, the order will be shipped out at the later date.

If you need your items shipped out at different times, you must pay separate shipping charges. To do this, just place two (or more) separate orders.

Cat Furniture Wait Times

Cat Collars

+ Exchange and Return Policy

Refunds and exchanges are accepted within 15 days of delivery.

We will happily exchange your FriendshipCollar for a different pattern that better fits your style.

If you are not happy with your product we will accept returns within 15 days. You are required to return unwanted orders at your own cost.

All returns and exchanges must be in new condition. When your item is returned we will inspect the item to be sure all parts are included and the product is unused. If the item is used we will only issue a partial refund.

Please return the COMPLETE FRIENDSHIPCOLLAR SET (Collar & Bracelet) in the packaging along with the PACKING SLIP included with your order.

All Refunds will be credited to your original method of payment. This can take up to 10 business days.

Please email us for any unwanted item or exchanges.

products@a1savannahs.com

+ Care Instructions

We want your FriendshipCollar to be as long lasting as your friendship! To keep your matching accessories looking brand new, we advise that you care for them and clean them as follows:

Materials

All of our collections are created using animal-friendly vegan leather. No animals have been harmed in creating your matching accessories. We are 100% cruelty free and believe that no animals should suffer for fashion. You and your best friends can wear your accessories with the knowledge that our products are ethical, animal friendly, sustainable, high fashion, on trend and even softer than leather! All of our hardware is gold-plated for a high end finish.

FriendshipCollar are proud to be the World’s first PETA-Approved Vegan pet products. Love & friendship is instilled into every one of our products.

For those with paws

Our Main Collection is soft, durable and water resistant, so if you are a Mucky Pup or if you get your FriendshipCollar wet we suggest you ask your best friend to wipe the collar clean using a damp cloth, and then pat dry! We do not recommend any biting or chewing! So.. paws off and gnawing in not advised! Store in the white drawstring bag provided to keep them safe and clean.

Caring for The Boutique Collection is a little more tricky! This collection is also made with vegan leather, however the Premium fabrics mean that they should be saved for best and kept dry! Store these in the pouch bag, to keep them safe & clean.

For those with fingers & thumbs

Our matching bracelets are super soft to wear, durable and water resistant, however we do not recommend that you wear them in the shower, pool or in the sea. And if your happy pooch slobbers on them be sure to wipe them clean using a damp cloth and then pat them dry!

+ We don't have what you are lookin for?

If there is a collar or charm set that you are wanting and we are out. We would happily order what you are looking for! Click below to complete our Order Request form

Order Request Form

+ More Color and Design Options

We are currently working with the designer to produce more color options for our cats. We do have several dog options which would fit the cats. However, they do not have the breakaway collar feature which we feel is safest for our cats. If you have any questions about what else we have to offer please email us at:

products@a1savannahs.com


Other

Fun New Products Coming Soon!